The Rizon brand has grown from our core services offering, which is Residential Insurance Repairs. We are the leading provider in the space across Australia, with the inhouse capability and nationwide resources to rebuild homes, rebuild communities and help rebuild family lives after disaster has struck.
Comprehensive and detailed assessments
Care and timely communication
Director | General Manager Domestic
Client Services Manager
Client Services Manager
Queensland State Manager
New South Wales State Manager
Victoria State Manager
We have all the answers to your questions.
We provide a detailed report on the damages due to the claimed event to your insurance company. Your insurance company reviews the documentation and makes a claim determination.
The scope of works outlines the approved repairs to be completed. Please review the scope of works and sign the last page of the document and return it to the address provided. You will also need to pay your excess prior to works commencing, this can be paid by cheque, direct deposit with the details provided with the scope of works or by credit card on our website.
Should you consider items have been excluded from the scope of works please note the items on the signed scope works when returning to Rizon. These additional items can be discussed with your Building Supervisor and if they are determined to be covered under your policy, we will provide your insurance company with a variation to have these works included.
We are often requested to collect the excess on behalf of your insurance company prior to works commencing. This is standard practice.
Once you have returned your signed scope of works and building contract (if applicable), and paid your excess, a Building Supervisor will be allocated to your job to commence the works. The Building Supervisor will be able to provide you with accurate repair timeframes and advise what trades will be attending site.
Your Building Supervisor can be contacted directly to discuss the works. If you have misplaced the contact details please call the office on 1300 474 966. Please have your job reference number to assist us in accessing your claim details.
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Yes – Rizon is a registered domestic and commercial builder across all of Australia.
Often works must be carried out by the homeowner prior to our commencement to ensure there is not a reoccurrence of the damage. Maintenance is not usually covered under an insurance policy.