Rizon offers two excess payment methods, these include credit card or direct deposit. Please Note:There is a 2-3 business day delay for the processing of credit card transactions. Credit card transactions may incur a 2% merchant fee.
Alternatively, you can pay via direct deposit using the details below.National Australia Bank
Account Name: Rizon Group Pty Ltd
BSB: 084 209
Account Number: 756 945 004
If choosing direct deposit, please quote your claim number and surname (surname associated to the claim).Once we have received the contracts and excess, we will appoint your Building Supervisor who will contact you to discuss the repairs and arrange access. Should you have any queries please do not hesitate to contact our office on 1300 474 966.
Our process is designed to make the repair process as smooth and stress-free as possible for you. Our team will work with your insurance company to ensure your repairs are completed to a high finish and in a timely manner.
Following lodgment of your insurance claim, your insurer will allocate the assessment and subsequent repair process to Rizon as a preferred builder. As a preferred builder with many of Australia’s largest Insurers, Rizon will partner with you throughout the claim life cycle.
Rizon will make contact with you to arrange a convenient time to attend the property and assess the damage. Our Estimator will attend site to discuss the circumstances of the claim with you. They will inspect the damage, take photos on behalf of your insurer and prepare a detailed scope of work. This information is then provided to your insurer in order to make a claim determination.
Upon approval of your claim by your insurer, we will make contact with you and provide the required documentation for your review. All documentation required is compiled in line with your local legislation.
After you have returned the signed documentation and paid your excess if applicable an experienced Building Supervisor will be appointed to coordinate your repairs.